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Privacy Policy

Who we are

IK Gling (“we”, “us”) provides WordPress and web development services and software. This privacy policy applies to all visitors and customers accessing any of the websites that we produce and maintain for the products and services that we provide, including adminmenueditor.com, amedemo.com, rawhtmlpro.com, rawhtmldemo.com, and w-shadow.com.

IK Gling is a business registered in Latvia (EU). Our mailing address is:

Borisovka
Saunas pagasts
Preiļu novads
LV-5323
Latvia

You can contact us via the contact form or this email address: whiteshadow@w-shadow.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data entered in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

How long we retain this data

Contact forms and email

If you send us a message through our contact form or via email, we will collect your name, email address, and any text that you enter in the form. We use this information to respond to your inquiries and support requests. We may also collect your IP address and browser details (user agent string) for security and spam detection purposes.

We also use Google reCAPTCHA v3 to fight comment form spam. See the Google Privacy Policy and Terms of Use for more information.

How long we retain this data

Log files

Like most website operators, we collect information that web browsers, mobile devices, and servers typically make available. This includes the IP address, browser type, unique device identifiers, language preference, requested page URL, referring/exit pages, the date and time of access, operating system, and mobile network information. We collect log information when you use our websites and services - for example, when you access online documentation, view product screenshots, or activate a license key for one of our products.

We use this information protect and secure our services, improve server performance, and detect and investigate malfunctions.

How long we retain this data

Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. Google Analytics is a web analysis service provided by Google Inc. Google is a Privacy Shield participant. The Google Analytics privacy policy can be found here:   https://policies.google.com/privacy. You can opt out of Google Analytics tracking by using the Opt-out Browser Add-on.

On some of the sites, we use WordPress Stats for the same purpose. WordPress Stats is an analytics service provided by Automattic Inc. See the Automattic Privacy Policy for more information.

Content performance and feature testing (A/B testing)

From time to time, we test possible improvements to our websites by creating multiple versions of a page or website component and showing each visitor a randomly selected version. We track how each version affects sales or the number of visits to specific pages. This information helps us increase sales and make our sites easier to use.

We use Visual Website Optimizer, an A/B testing service provided by Wingify Inc, for this purpose. See the VWO privacy policy for more information. You have an option to opt-out of being tracked by VWO services. Please see the opt-out page for more information.

Paying customers

We use PayPal to process payment transactions. You can find PayPal’s privacy policy here.

When you purchase our products or services, we will collect your name, business name, email address, physical address, tax IDs, and anonymized IP address. We use this information for accounting purposes, to respond to any requests from you regarding sales and support, and to help detect fraud.

We also use your email address to:

How long we retain this data

Software updates

If you use our software (like our WordPress plugins), that software may periodically contact our servers to check for new releases and license information changes. When this happens, we collect some information about your license, the software, and the system environment:

We also collect some information that we believe is not personally identifying. We’ll list it for completeness:

Not all products send all of the above information. For more information, please refer to the documentation about the specific software.

We use the site URL and license data to verify that you have a valid license, to help enforce license terms, and to prevent abuse. We also use it in combination with request date and time to generate anonymous statistics about software usage, like the total number of sites using a specific plugin. We use the URL and IP address to detect security issues.

We use the software environment details that we collect to generate aggregate statistics about how our products are used. These statistics are used to ensure that our software stays compatible with common platforms, to help guide future development, and for marketing purposes.

From time to time, we may share aggregate, anonymous statistics with the public. For example, we may display the number of active plugin installs on our website, or publish a blog post about PHP version trends.

How long we retain this data

Hosting and backups

Cookies

Like most websites, our sites use cookies. A cookie is a small piece of data that a site stores in the browser. When the user visits a page or otherwise interacts with the site, the browser sends the cookie back to the site.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

Third party cookies

In some cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through our sites.

Disabling Cookies

You can disable cookies by adjusting the appropriate settings in your browser. See your browser’s documentation for instructions on how to do that. Here are the relevant documentation pages for some popular browsers:

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Links to the privacy policies of the most common services have been included below.

Who we share your data with

Spam detection

When you leave a comment on our websites or submit a message via a contact form, we may share the information that you entered and details about your device with an automated spam detection service. We use Akismet, a spam protection service provided by Automattic Inc. The Automattic privacy policy is available here.

Email

We use SendGrid to send some of our outgoing emails. For example, when you purchase our products or services, the purchase confirmation email that contains your download link (s) and license information may be delivered via SendGrid. To make this possible, we share your name, email address and the contents of our message with SendGrid. SendGrid adheres to the EU-U.S. Privacy Shield Framework. The SendGrid privacy policy is available here.

Accounting

For accounting and tax compliance purposes, we share data on financial transactions with “Latgales Finanšu Konsultācijas”, SIA. This is an accounting firm registered in Latvia (EU).

Children

Our products and services are not intended for or marketed towards children under the age of 16. If we discover that a person under the age of 16 has submitted information directly to us, we will endeavor to delete the information from our systems.

What rights you have over your data

If you are a registered user or customer, or have left comments on this site, you can request to view or download the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to verify the accuracy of your data and to ask for for it to be updated or corrected.

If you wish to exercise these rights, please contact us via our contact form or this email address: whiteshadow@w-shadow.com. We will address such requests as early as possible and always within one month.

Additional information

Information not contained in this policy

More details concerning the collection or processing of personal data may be requested at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Our websites currently do not support “Do Not Track” requests. To determine whether any of the third-party services we use honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

We reserve the right to make changes to this privacy policy at any time. When we do, we will update the change log at the bottom of this page. We may also notify our users via any contact information available to us. We encourage users to regularly check this page for any changes to stay informed.

Should the changes affect processing activities performed on the basis of the user’s consent, we shall collect new consent from the user, where required.

Change log