Privacy Policy

Who we are

IK Gling (“we”, “us”) provides WordPress and web development services and software. This privacy policy applies to all visitors and customers accessing any of the websites that we produce and maintain for the products and services that we provide, including adminmenueditor.com, amedemo.com, rawhtmlpro.com, rawhtmldemo.com, and w-shadow.com.

IK Gling is a business registered in Latvia (EU). Our mailing address is:

Borisovka
Saunas pagasts
Preiļu novads
LV-5323
Latvia

You can contact us via the contact form or this email address: whiteshadow@w-shadow.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data entered in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

How long we retain this data

  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • The full IP address and user agent are retained for up to 7 days. For older comments, user agent data is deleted and the IP address is anonymized by replacing the last octet(s) with zero.

Contact forms and email

If you send us a message through our contact form or via email, we will collect your name, email address, and any text that you enter in the form. We use this information to respond to your inquiries and support requests. We may also collect your IP address and browser details (user agent string) for security and spam detection purposes.

How long we retain this data

  • We keep all email and contact form submissions indefinitely to help us provide support and improve our services.
  • We retain the IP address and browser details for up to 7 days.

Log files

Like most website operators, we collect information that web browsers, mobile devices, and servers typically make available. This includes the IP address, browser type, unique device identifiers, language preference, requested page URL, referring/exit pages, the date and time of access, operating system, and mobile network information. We collect log information when you use our websites and services – for example, when you access online documentation, view product screenshots, or activate a license key for one of our products.

We use this information protect and secure our services, improve server performance, and detect and investigate malfunctions.

How long we retain this data

  • Log files are stored for up to 60 days.
  • Log data that is related to security incidents may be stored indefinitely. For example, if we detect suspicious traffic from a particular IP address, we may retain that IP indefinitely so that we can block any future requests from that address.

Analytics

We use Google Analytics for tracking visitors and aggregating information about the traffic to our websites. Google Analytics is a web analysis service provided by Google Inc. Google is a Privacy Shield participant. The Google Analytics privacy policy can be found here:  https://policies.google.com/privacy. You can opt out of Google Analytics tracking by using the Opt-out Browser Add-on.

On some of sites, we use WordPress Stats for the same purpose. WordPress Stats is an analytics service provided by Automattic Inc. See the Automattic Privacy Policy for more information.

Content performance and feature testing (A/B testing)

From time to time, we test possible improvements to our websites by creating multiple versions of a page or website component and showing each visitor a randomly selected version. We track how each version affects sales or the number of visits to specific pages. This information helps us increase sales and make our sites easier to use.

We use Visual Website Optimizer, an A/B testing service provided by Wingify Inc, for this purpose. See the VWO privacy policy for more information. You have an option to opt-out of being tracked by VWO services. Please see the opt-out page for more information.

Paying customers

We use PayPal to process payment transactions. You can find PayPal’s privacy policy here.

When you purchase our products or services, we will collect your name, business name, email address, physical address, tax IDs, and anonymized IP address. We use this information for accounting purposes, to respond to any requests from you regarding sales and support, and to help detect fraud.

We also use your email address to:

  • Deliver license details, download links, and invoices.
  • Notify you about any issues with your order or license(s), and about license renewals.
  • Notify you about policy changes and security breaches.

How long we retain this data

  • To comply with accounting and legal requirements, we keep data on financial transactions for up to 10 years.

Software updates

If you use our software (like our WordPress plugins), that software may periodically contact our servers to check for new releases and license information changes. When this happens, we collect some information about your license, the software, and the system environment:

  • Website URL and the license key or token associated with that website.
  • The most recent time that licensed site has checked for updates.
  • Partial IP address, e.g. “12.34.56.0”.

We also collect some information that we believe is not personally identifying. We’ll list it for completeness:

  • Installed software version.
  • Major and minor WordPress version number, e.g. “4.9”.
  • Major and minor PHP version number, e.g. “7.2”.
  • The date and time of the request.

Not all products send all of the above information. For more information, please refer to the documentation about the specific software.

We use the site URL and license data to verify that you have a valid license, to help enforce license terms, and to prevent abuse. We also use it in combination with request date and time to generate anonymous statistics about software usage, like the total number of sites using a specific plugin. We use the URL and IP address to detect security issues.

We use the software environment details that we collect to generate aggregate statistics about how our products are used. These statistics are used to ensure that our software stays compatible with common platforms, to help guide future development, and for marketing purposes.

From time to time, we may share aggregate, anonymous statistics with the public. For example, we may display the number of active plugin installs on our website, or publish a blog post about PHP version trends.

How long we retain this data

  • Data about individual requests is stored for up to 60 days.
  • Aggregate statistics are stored indefinitely.

Hosting and backups

  • Our sites are hosted by The ServInt Corporation (USA). ServInt is a Privacy Shield participant. You can find the ServInt privacy policy here.
  • We store backups and parts of our websites on Amazon Web Services (AWS), a hosting and backend service provided by Amazon.com Inc. AWS participates in the EU-US Privacy Shield framework. The AWS privacy policy is available here.
  • We also store some backups on Dropbox. Dropbox complies with the EU-US Privacy Shield framework. The Dropbox privacy policy is available here.

Cookies

Like most websites, our sites use cookies. A cookie is a small piece of data that a site stores in the browser. When the user visits a page or otherwise interacts with the site, the browser sends the cookie back to the site.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

  • If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • If you have an account and you log in to one of our sites, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • When you use a discount code, or take advantage of a special offer such as a time-limited sale, we may set cookies to remember the offer details and apply them to your order. These cookies last for one month.
  • If you visit our plugin demos, we set several cookies to identify your demo session and prevent other visitors from seeing information that you might enter in the demo site. These cookies last for up to 24 hours.

Third party cookies

In some cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through our sites.

  • When we are testing new features and website changes with Visual Website Optimizer, cookies may be used to ensure that you receive a consistent experience whilst on the site, and that we understand which optimizations our users appreciate the most. These cookies last for up to 100 days. See Cookies Stored by VWO for details.
  • We use Google Analytics. See the official Google Analytics page for details on what cookies are set. You can opt out of Google Analytics tracking by using the Opt-out Browser Add-on.
  • We use Jetpack, a WordPress plugin by Automattic Inc. When you visit our sites where this plugin is active, various cookies may be set for analytics and performance, security, authentication, and to remember your preferences. See the Automattic Cookie Policy for details.
  • We use PayPal to process payments. See the PayPal Cookies Guide for details on how PayPal uses cookies.

Disabling Cookies

You can disable cookies by adjusting the appropriate settings in your browser. See your browser’s documentation for instructions on how to do that. Here are the relevant documentation pages for some popular browsers:

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Links to the privacy policies of the most common services have been included below.

Who we share your data with

Spam detection

When you leave a comment on our websites or submit a message via a contact form, we may share the information that you entered and details about your device with an automated spam detection service. We use Akismet, a spam protection service provided by Automattic Inc. The Automattic privacy policy is available here.

Email

We use SendGrid to send some of our outgoing emails. For example, when you purchase our products or services, the purchase confirmation email that contains your download link(s) and license information may be delivered via SendGrid. To make this possible, we share your name, email address and the contents of our message with SendGrid. SendGrid adheres to the EU-U.S. Privacy Shield Framework. The SendGrid privacy policy is available here.

Accounting

For accounting and tax compliance purposes, we share data on financial transactions with “Latgales Finanšu Konsultācijas”, SIA. This is an accounting firm registered in Latvia (EU).

Children

Our products and services are not intended for or marketed towards children under the age of 16. If we discover that a person under the age of 16 has submitted information directly to us, we will endeavor to delete the information from our systems.

What rights you have over your data

If you are a registered user or customer, or have left comments on this site, you can request to view or download the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to verify the accuracy of your data and to ask for for it to be updated or corrected.

If you wish to exercise these rights, please contact us via our contact form or this email address: whiteshadow@w-shadow.com. We will address such requests as early as possible and always within one month.

What data breach procedures we have in place

Should any event occur where customer data has been lost, stolen, or compromised, our policy is to alert our customers via email no later than 72 hours of us becoming aware of the event. We will report such incidents to any required data protection authority. We will work with any affected customers to determine next steps such as any needed patches, and how to avoid similar events in the future.

Additional information

Information not contained in this policy

More details concerning the collection or processing of personal data may be requested at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

Our websites currently do not support “Do Not Track” requests. To determine whether any of the third-party services we use honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

We reserve the right to make changes to this privacy policy at any time. When we do, we will update the change log at the bottom of this page. We may also notify our users via any contact information available to us. We encourage users to regularly check this page for any changes to stay informed.

Should the changes affect processing activities performed on the basis of the user’s consent, we shall collect new consent from the user, where required.

Change log

  •  May 23, 2018 – Updated language of the policy to in preparation for GDPR.